Frequently Asked Questions
Explore answers to common questions about PGK, covering worktops, appliances, design help, showrooms, pricing, delivery, offers, and customer support.
About PGK
At PGK, we specialise exclusively in premium German kitchens—combining precision engineering, elegant design and outstanding service. Every project is design-led and centred around how you live, not just how it looks. We bring together technical expertise and a sharp eye for detail to create kitchens that are both beautifully made and tailored to your lifestyle. From first ideas to final installation, our team manages the entire journey, with no compromise on quality at any stage.
At Premium German Kitchens, we combine world-class German products with a personalised, design-led service. With decades of experience, technical expertise, and a passion for detail, we’ve built a reputation for delivering outstanding kitchens and a seamless customer journey — from initial consultation through to installation and aftercare.
Yes. Whether you’re undertaking a full renovation or starting with a new build, we can collaborate with architects and builders to ensure a smooth, integrated kitchen solution.
While our core focus is premium kitchens, we also design and supply furniture for other spaces,including utility rooms, boot rooms, open-plan living areas, selected living furniture and bedrooms — all in the same high-quality German finishes. If you have additional rooms in mind, we’ll be happy to advise and design accordingly.
Our Kitchen
We specialise in premium German-engineered kitchens designed for modern living. Our range includes handleless, shaker, classic, contemporary, minimalist, and modern styles — all fully customisable to suit your space, lifestyle, and aesthetic. Whether you prefer a sleek, streamlined look or something more timeless with detailed finishes, we’ll work with you to create a kitchen that’s truly unique.
German kitchens are renowned for their precision engineering, durability, and sleek design. Our collections—combine intelligent storage with high-end finishes, delivering long-lasting performance and elegance.
We supply kitchens from a hand-picked selection of leading German manufacturers, chosen for their exceptional quality, functionality, and innovative design. Our ranges offer a wide variety of finishes, styles, and price points to suit different tastes and budgets.
Yes. Our German kitchen partners are committed to sustainability, using FSC certified materials, water-based lacquers, and energy-efficient manufacturing processes.
Yes, all our kitchens come with a comprehensive 5-year manufacturer’s warranty, and our installation service is backed by a 1 year workmanship guarantee.
Our kitchens are crafted from a range of premium materials including real wood veneers, ultra-matt and high-gloss lacquers, anti-fingerprint laminates, quartz and laminate worktops, glass, ceramic, and engineered stone. Each kitchen features ultra-durable carcasses paired with precision Germanengineered hardware. Every element is refully chosen for its performance, longevity, and visual appeal — with sustainability always in mind
Worktop & Appliances
We offer full appliance packages from premium brands including Siemens, Neff, Bosch, Bora, Miele, Smeg, AEG and others. Appliances can be fully integrated into your kitchen design or purchased separately. Your designer will recommend the most suitable options based on your cooking style, preferences, and budget.
Yes, we supply premium appliances from leading brands like Siemens, Miele, and Bora, as well as a curated range of worktops including Quartz, Porcelain, Granite etc.
Yes. If you prefer to source your own appliances, we will ensure they are incorporated seamlessly into the kitchen design and installation
Yes. We supply premium worktops from leading brands such as Silestone, Dekton, Infinity, Compac etc.
Design & Consultation / Appointments
Absolutely. Bringing your existing floor plans or measurements allows us to create a tailored design and provide a more accurate quote during your visit.
Yes, we offer full remote design consultations, including video meetings, design presentations, and digital visualisations. Simply send us your plans or measurements, and we’ll create a tailored design and quotation — all from the comfort of your home.
Yes, we work by appointment to ensure every client receives dedicated time with our designers. You can book via phone, email, or directly through our website.
Booking is highly recommended, especially if you would like to meet with a designer. Walk-ins are welcome, but appointments ensure dedicated time and personalised service.
You can book online, by phone, or by visiting one of our showrooms. During your first consultation, you’ll meet your designer, discuss your project, view samples, and begin the concept design process.
You’ll work directly with a dedicated kitchen designer. Share inspiration, floor plans, wish lists, and lifestyle details to help us understand your needs.
You can book a consultation by:
– Filling out the enquiry form on our website (pgkltd.co.uk)
– Calling or emailing one of our showrooms
– Visiting us in person
We’ll arrange a convenient time for you to meet a designer, explore the showroom, and begin shaping your ideal kitchen.
The design process typically takes 1 to 4 weeks, depending on the complexity of the project and how quickly decisions are made. It begins with an in-depth consultation, followed by concept development, 3D visuals, revisions, and final plans. We tailor the pace to suit you — whether you prefer to move quickly or take more time to explore your options.
Our bespoke service means your kitchen is custom-designed to fit your space and preferences. We tailor layouts, cabinetry, finishes, colours, and storage solutions around you.
Yes. Our experienced designers work closely with you to create a kitchen that suits your space, lifestyle, and aesthetic. Every design is completely bespoke, and we use state-of-the-art 3D visuals to help you visualise your future kitchen.
Absolutely. We specialise in designing kitchens for modern living, including open-plan spaces, kitchen-diners, and multifunctional rooms that blend seamlessly into your home.
Showrooms & Locations
We have three stunning showrooms located around London in:
Bounds Green (North London), Wimbledon (South London), Maida Vale (Central London)
Each showroom showcases a range of styles, layouts, and working displays.
We serve clients across London and the surrounding areas. Our showrooms are located in:
– Bounds Green (North London)
– Maida Vale (Central London)
– Wimbledon (South London)
You’re free to drop in anytime—walk-ins are absolutely fine. That said, for a better experience, we recommend booking ahead to ensure a designer is available to offer their expert advice and full guidance.
In our showroom, you’ll find a wide variety of kitchen styles and layouts, including handleless designs, shaker-inspired modern classics, L-shaped, island, and galley kitchens. Each display is fully dressed with appliances, finishes, worktops, and intelligent storage solutions — all designed to inspire and help you visualise real living in your own home.
Absolutely. Our stunning showrooms are based in Maida Vale, Wimbledon & Bounds Green, showcasing fully dressed displays with the latest German kitchen innovations. We recommend booking an appointment so one of our designers can give you their full attention.
Yes, we have three stunning showrooms where you can experience our kitchens in person. Each space showcases a variety of layouts, finishes, appliances, and design options. Visiting a showroom is the best way to meet our team, view our craftsmanship up close, and start your design journey.
Costs, Payments & Financing
Our kitchens typically start from £15,000, with most clients investing between £20,000 and £40,000 — depending on the size, layout, finish, appliances, and level of customisation. We’ll work closely with you and your budget to find the right solution that delivers the best possible design, quality, and value
Yes, we offer flexible finance options, including buy now, pay later and fixed-term plans — all subject to approval. We also provide staged payment terms throughout the project. Speak with your designer to find the best payment plan and timeline to suit your needs and budget.
A typical deposit of 25% is required to confirm your order, with the remaining balance paid in staged instalments linked to key project milestones such as design sign-off, delivery, and installation.
Costs for a kitchen extension vary depending on the size, layout, and level of finish. As a general guide, extensions start from around £30,000+ and can exceed £80,000+ for larger or more complex Projects. While we don’t undertake the building work ourselves, we work alongside trusted architects and contractors to ensure your new kitchen integrates seamlessly with the extension.
Delivery, Installation & Project Management
Yes, we offer a full installation service carried out by highly skilled installers who are experienced with German cabinetry. Our Service Team ensures everything is delivered and fitted with precision and care. We also coordinate with builders, architects, and interior designers to guarantee a seamless process and a flawless finish.
Lead times vary based on the brand and specifications. On average, it takes 8–12 weeks from final sign-off to delivery, and installation usually takes 2 – 4 weeks.
Worktops, especially quartz or stone, are templated after cabinet installation. Fitting takes place approximately 7–10 days after templating.
We provide comprehensive aftercare. If any issue arises, simply contact our support team and we’ll handle any necessary adjustments or replacements.
Yes, from the initial consultation to final installation, the PGK Service Team coordinate deliveries, installation etc. — ensuring everything runs smoothly and to the highest standards.
We offer a complete installation service using our trusted and highly experienced fitters. However, if you prefer to use your own installer, we are happy to supply only and provide technical support throughout.
No. We offer in-house installation and can work alongside your builder.
On average:
– Design & consultation: 2–4 weeks
– Manufacture (once ordered): 8–12 weeks
– Installation: 2–4 weeks depending on scope
We will provide a detailed timeline specific to your project.
We offer end-to-end kitchen project management, including design, delivery, and installation. We’re also happy to work as part of your wider renovation team if required.
Yes, we regularly collaborate with builders, architects, and interior designers to ensure a seamless integration of the kitchen into your wider renovation project.
Offers & Promotions
Our offers are available to both new and returning customers. You can claim them by mentioning the promotion during your consultation or booking your project within the offer window.
Yes, we regularly run seasonal promotions and exclusive package deals. Please check our website, ask in the showroom, or join our mailing list to stay up to date with the latest offers and news.
Support
All our kitchens come with manufacturer warranties ranging from 5 to 10 years, depending on the product, along with a 12-month installation guarantee for added peace of mind.
Our customer support team is available by phone or email for any post-installation questions or service needs.
You can contact your original designer or call the main PGK office. We have a dedicated support team to help with aftercare, warranty claims, and maintenance advice.
If an issue arises, contact us immediately. Our aftercare team will assess the situation and organise replacements or repairs as needed, in line with your warranty.
